Privacy Policy

Last updated: May 24th, 2018

1. Introduction

tagtog Sp. z o.o. ("tagtog") provides a text analytics platform ("platform", "Service") through a Software as a Service (SaaS) model. At tagtog the privacy and security of our customers and visitors are of paramount importance. tagtog is committed to protecting the data you share with us. This privacy policy explains how tagtog processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

When we refer to "tagtog" within this Privacy Policy, we are referring to "tagtog spółka z ograniczoną odpowiedzialnością", a Polish company with business address at ulica Mostowa 1, 80-778 Gdańsk, Poland, TAX ID NO: PL5833269042, REGON: 368554101, KRS: 0000700114.

For the purposes of this policy, tagtog defines the term “User” as an entity with which tagtog has an established relationship, and the term “Visitor” as an individual that visits our frontend website (https://www.tagtog.net or any page part of https://www.tagtog.net that is accessible without being logged in as a User).

Any information stored on tagtog's platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. tagtog implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 General

The following sections cover the specifics of each of the two groups from which data is collected: website Visitors and Users.

2.1.1 Processing

All processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and tagtog's processing will take place in accordance with the GDPR.

2.1.2 Controller

tagtog processes Personal Data as a Controller and in some cases also as a Processor, as defined in the Directive and the GDPR.

The tagtog entity which you as a User entered an agreement with when using tagtog’s platform, will be the Controller for User data, as outlined above in “Collection of User data” section.

All data collected by tagtog or User Content imported through the platform will be stored exclusively in secure hosting facilities provided by Amazon Web Services. tagtog has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations.

2.2 Website Visitors

2.2.1. General

If you are a Visitor to our website only, and not a User of our platform, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

tagtog may collect, record and analyze information of Visitors to its website. We may use cookies. tagtog may add information collected by way of pageview activity. Furthermore, tagtog may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you sign up in the service.

tagtog gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come. You can find detailed information in the next section.

2.2.2 Purpose of processing personal data

Data collected	Purposes of Processing	Description
Cookies and Usage Data	Analytics	tagtog uses Google Analytics (service provided by Google Inc.) to track and examine the usage of the frontpage (not the usage within the platform) to continuously enhance the accessibility and content of this page, as it is the first point of contact for Website Visitors. tagtog has a data processing agreement in place with this provider, ensuring compliance with the GDPR. Place of processing: United States – Google privacy policy. Please check our Cookie Policy for more information on the data collected by cookies.
Cookies, email address and Usage Data.	Interaction with support and feedback platforms	This service (provided by UserVoice Inc.) allows Users to interact with third-party support and feedback platforms directly from the pages of this website. It uses cookies and collects Usage Data in the pages where it is installed, even if the Users do not actively use the service. The Uservoice Widget is a service for interacting with the Uservoice support and feedback platform provided by Uservoice Inc. This widget will request the email from the User in order to provide a mechanism for tagtog to reply the User. By filling in the contact form with this, the User authorizes this Website to use these details to reply to requests for information. tagtog has a data processing agreement in place with this provider, ensuring compliance with the GDPR. More information on GDPR compliance here: https://www.uservoice.com/security-compliance/gdpr-compliance/ Place of processing: United States – Privacy Policy. Please check our Cookie Policy for more information on the data collected in cookies.

Data collected

Purposes of Processing

Description

Cookies and Usage Data

Analytics

tagtog uses Google Analytics (service provided by Google Inc.) to track and examine the usage of the frontpage (not the usage within the platform) to continuously enhance the accessibility and content of this page, as it is the first point of contact for Website Visitors.

tagtog has a data processing agreement in place with this provider, ensuring compliance with the GDPR.

Place of processing: United States – Google privacy policy.

Please check our Cookie Policy for more information on the data collected by cookies.

Cookies, email address and Usage Data.

Interaction with support and feedback platforms

This service (provided by UserVoice Inc.) allows Users to interact with third-party support and feedback platforms directly from the pages of this website.

It uses cookies and collects Usage Data in the pages where it is installed, even if the Users do not actively use the service.

The Uservoice Widget is a service for interacting with the Uservoice support and feedback platform provided by Uservoice Inc. This widget will request the email from the User in order to provide a mechanism for tagtog to reply the User. By filling in the contact form with this, the User authorizes this Website to use these details to reply to requests for information.

tagtog has a data processing agreement in place with this provider, ensuring compliance with the GDPR. More information on GDPR compliance here: https://www.uservoice.com/security-compliance/gdpr-compliance/

Place of processing: United States – Privacy Policy.

Please check our Cookie Policy for more information on the data collected in cookies.

2.3 Users

2.3.1. General

In order to provide services to its Users, tagtog collects certain types of personal data from them. This section will describe how this data is collected and used by tagtog.

Data entered or transferred into tagtog by Users such as texts, files, etc. ("User content") remains the property of the User and may not be shared with a third party by tagtog without express consent from the User.

2.3.2. Purpose of processing personal data

During a User’s registration on tagtog's platform ("sign up"), they provide their email address. This information is used by tagtog to identify the User and provide them with support and services.

tagtog Users can at any time access and edit, update or delete their contact details by sending an email to tagtog at legal@tagtog.net. Once these new Users log into tagtog, they meet the definition of User in this policy. tagtog will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Data collected	Purposes of Processing	Description
Email address	Support and user identification	tagtog recollects the email from the Visitor at the moment of sign up in order to provide them with support and services (e.g. reset password). Using the email provides tagtog an efficient and secure mechanism to identify and contact the user if necessary. To provide this information is mandatory to create an user account in the platform. Place of processing: EEA (European Economic Area).
Cookie	User session	This cookie allows tagtog to validate the User session and ensure the User is entitled to perform the requested action when logged in to the platform. Place of processing: EEA (European Economic Area). Please check our Cookie Policy for more information on the data collected with this cookie.
Cookies, email address and Usage Data.	Interaction with support and feedback platforms	This service (provided by UserVoice Inc.) allows Users to interact with third-party support and feedback platforms directly from the pages of this website. It uses cookies and collects Usage Data in the pages where it is installed, even if the Users do not actively use the service. The Uservoice Widget is a service for interacting with the Uservoice support and feedback platform provided by Uservoice Inc. This widget will request the email from the User in order to provide a mechanism for tagtog to reply to the User. By filling in the contact form generated by this widget, the User authorizes this Website to use these details to reply to requests for information. Place of processing: United States – Uservoice Privacy Policy. tagtog has a data processing agreement in place with this provider, ensuring compliance with the GDPR. More information on GDPR compliance here: https://www.uservoice.com/security-compliance/gdpr-compliance/ Please check our Cookie Policy for more information on the data collected in cookies.
Cookies and Payment information	Payment processing	These cookies are required to process payments using Braintree Payments solution - PayPal (Europe) S.a.r.l. et Cie. We do not collect any payment information from the User; we merely control that data in passing it on to Braintree. More information in section 2.3.4. Place of processing: United States – Braintree Payments Privacy policy. Please check our Cookie Policy for more information on the data collected with these cookies.

2.3.3 User content

Users analyize text in tagtog. Users upload text to tagtog in the form of files or plain text. It is the User’s responsibility to ensure that this data does not contain personal data and it is used in accordance with applicable law as stated in tagtog's Terms of Service. tagtog will not process Personal Data for other purposes or by other means than instructed by its Users.

2.3.4 Online Purchases

When you make any purchase through our websites, you must make that payment to us using Braintree Payment gateway - PayPal (Europe) S.a.r.l. et Cie, which is a validated Level 1 PCI DSS Compliant Service Provider. We do not collect any payment information from the User; we merely control that data in passing it on to Braintree, for them to process the payment. All credit card information (cardholder names, numbers, expiration dates, CVC number) are managed by our secure payment gateway via Braintree, which works to protect the security of your credit card information by using Secure Sockets Layer (SSL) technology (the industry standard to secure online commerce transactions) to encrypt the information you input. This data processing is necessary to process the payment itself and is required for the User to upgrade or renew their paid subscription to the platform.

When submitting your payment information to Braintree, please note that they have their own privacy policy (https://www.braintreepayments.com/en-pl/legal/braintree-privacy-policy).

3. Cookies

Please consult our Cookie Policy.

4. Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. tagtog is not responsible for the content or privacy policy of these other sites.

5. Retention and deletion

tagtog will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. When a users’s account is terminated, all Personal Data collected through the platform will be deleted, as required by applicable law.

6. Acceptance of these Conditions

We assume that all Visitors of our website and users of tagtog’s platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform.

tagtog reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.

This privacy policy is an integral part of tagtog's Terms of Service.

7. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to tagtog or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

8. Sensitive Personal Data

GDPR specifies a set of personal data categories which are considered to be “sensitive”, and which require special consideration by Data Controllers. This website, and any services available from this website, do not knowingly collect or process any sensitive personal data.

9. Your Rights

As prescribed within data protection regulations, you have several rights connected to the provision of your personal data to tagtog using this platform or website. These include your rights to request that tagtog:

confirms to you what personal data it may hold about you, if any, and for what purposes
erase or delete all or some of your User Content in your tagtog account. You can learn more about how to delete text saved on tagtog here.
changes the consent which you have provided in relation to your personal data
corrects any inaccurate or incomplete personal data which may be held about you
provides you with a complete copy of your personal data for you to move elsewhere
stops processing your personal data, whilst an objection from you is being resolved
permanently erases all your personal data promptly, and confirms to you that it has done so (there may be reasons why we may be unable to do this)

If you need to edit or update your information, please contact us. If you do not have an Account or if you have questions about your Account information or other Personal Data, please contact us.

Other rights include the right of access, rectification, restriction, opposition, erasure and portability, and the right not to be subjected to automated decision-making. If you want to exercise those rights or find out more, please contact us.

9. For Further Information

If you have any further questions regarding the data tagtog collects, or how we use it, then please feel free to contact us by email at: legal@tagtog.net, or in writing at:

tagtog Sp. z o.o.
ul. Mostowa 1
80-778 Gdańsk
Poland